We offer a 14-day refund policy on all our online courses. If you’re not satisfied with your purchase for any reason, you can request a full refund within 14 days of your original purchase date.
How to Request a Refund
To request a refund, please contact our support team at info@corecourses.org
or through our website’s contact form. In your request, please include the following information:
- The email address you used to purchase the course.
- The name of the course you purchased.
- A brief explanation of why you’re requesting a refund.
Eligibility for a Refund
If a learner is not satisfied with their purchase, they may request a refund within 14 days of enrollment, provided the course has not been fully completed and a completion acknowledgment has not been issued.
Please note: We reserve the right to refuse a refund if we find evidence of policy abuse, such as:
- Excessive refund requests: Repeated requests for refunds for multiple courses or for the same course without valid reasons.
- Unauthorized sharing: Sharing, distributing, or reselling course materials, login credentials, or content to third parties without permission.
Processing Your Refund
Once your refund request is approved, we’ll process the refund to your original method of payment. You can expect to see the refund reflected in your account within 7 business days, depending on your bank or payment provider.
If you have any questions about our refund policy, feel free to contact us:
Company Name: LEARNING ZONE LIMITED (trading as Core Courses)
Company Number: 16644226
Contact Email: info@corecourses.org
Phone: +44 7452737657
Registered Office Address: 182-184 High Street North, London, England, E6 2JA
Digital Goods Note
As our courses are digital products, once you have accessed or downloaded the course content, your statutory right to cancel under UK consumer law may no longer apply. Refunds after access/download are at the discretion of Core Courses.
Important Note: All courses are for professional development purposes only. Completion of courses does not confer any formal qualification or accreditation.
